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Introduction
1 In this policy we set out details of the delivery methods, periods and chargesthat apply to orders for our products made through our website.
2 This policy shall not create legally enforceable rights and obligations; rather,
our usual practice in relation to the delivery of products is indicated in this
policy.
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Free delivery
US Stock: Free shipping from USA to USA by Fedex or UPS.
EU Stock: Free shipping from Germany to European countries by DHL.
CA Stock: Free shipping from Canada to Canada by CA Post.
UK Stock: Free shipping from UK to UK by DPD.
AU Stock: Free shipping from Australia to Australia by AU Post. - Shipping Orders
We usually process your order within 1-3 business days.
- Delivery TimeUS Inventory: 5-7 business days delivery via Fedex or UPS
EU Inventory: 5-9 business days delivery via DHL
Canada Inventory: 5-9 business days delivery by Canada Post
UK Inventory: 5-7 business days delivery via DPD.
AU Stock:Delivery via Australia Post 6-10 working days
*Please be patient and can contact with us if you encounter holidays or irresistible factors, such as bad weather, earthquakes, fires, epidemics, etc. will be delayed. -
Delivery tracking
1 Delivery tracking is available in respect of all orders for our products.
2 To track your delivery, enter your order number (which is provided in your
order confirmation email) into our delivery service provider’s website here:
https://www.17track.net/.
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Receipt and signature
1 All deliveries must be received in person at the delivery address, and asignature must be provided.
2 Our delivery service provider will notify you in advance of attempting to make
a delivery requiring signature.
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Additional deliveries
1 If an initial delivery attempt is unsuccessful, our delivery service provider willmake at least 1 more attempt to deliver the products in your order.
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Collection
1 If your products remain undelivered despite our delivery service provider
making at least 1 more attempt to deliver them, the delivery service provider
will leave a card at your address, with instructions on how you may collect
your products, including a time limit for collection.
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Delivery problems
1 If you experience any problems with a delivery, please contact us using thecontact details that we publish on our website or otherwise notify to you.
2 If our delivery service provider is unable to deliver your products, and such
failure is your fault, and you do not collect your products from our delivery
service provider within the relevant time limit, we may agree to arrange for
re-delivery of the products; however, we reserve the right to charge you for
the actual costs of re-delivery (even where the initial delivery was free of
charge).
3 An indicative list of the situations where a failure to deliver will be your fault
is set out below:
(a) you provided the wrong or missing address/phone number for delivery;
(b) there is a mistake in the address for delivery that was provided;
(c) the address for delivery is not reasonably accessible;
(d) the address for delivery cannot safely be accessed;
(e) if in-person receipt is not required, there is no easy and secure means
of leaving the products at the address for delivery and there is no
person available to accept delivery; or
(f) if in-person receipt is required, there is no person available at the
address for delivery to accept delivery and provide a signature.
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Affected by Covid-19, there will be some delay on the delivery.